How to fix the problem on your Android smartphone

There are times when you unlock your smartphone and get a notification about some missed WhatsApp calls that didn’t ring while the device was locked. This is an issue faced by users of both Apple iOS and Android devices. Here we will focus on solving this problem on Android phones.

Solve Basic Problems

There are certain things that you need to confirm about your device that are necessary to start the repair process. Let’s start with the basics. Enable your device’s mobile data/Wi-Fi to ensure an active internet subscription. Next, check that the device’s sound profile is set to silent and make sure your device’s ringtone is configured correctly. Finally, reboot your device and then check if you are getting WhatsApp call notifications while your device is locked. If the problem persists then continue with the troubleshooting methods listed below.


Make sure Do Not Disturb is turned on

The Do Not Disturb feature can mute all incoming mobile calls, including those from other third-party apps, if enabled. If the WhatsApp calls do not ring while the device is locked, please confirm that the Do Not Disturb feature is not active. The “Do not disturb” option can be found in the Sound segment of the Android settings menu. This option is usually available in the system tray and can be easily disabled if it is not there, follow these steps:

  • Go to Settings
  • Click on Sound
  • Choose the ‘Do not disturb’ option and tap the ‘Turn off now’ button


Force quit the app

If WhatsApp calls don’t ring when your device is locked, you can also fix this problem by force-quitting the app. Here are the steps to force quit the app:

  • Long press the WhatsApp icon on the screen
  • Tap the App info option to open the WhatsApp info page.
  • Tap the Force Quit icon
  • Select OK to confirm


Re-enable app notification

If the WhatsApp notification on your device is turned off or not configured properly, voice and video calls may not ring even if the device is unlocked. To fix this, check the app’s notification settings and confirm that WhatsApp is set up to receive notifications. If things look good, you can disable WhatsApp notifications once and then re-enable them. This can help bring WhatsApp text and call notifications back to normal. Follow these steps to re-enable WhatsApp notifications:

  • Long press the WhatsApp icon
  • Tap the App info option to display the detail page.
  • Select notification options
  • Disable and then re-enable the Show notifications option.


Clear the app cache

Apps make cache files boot faster and run faster when in use. While these files pile up over time, they take up internal storage and may even be the reason an app isn’t working properly. If none of the above steps fix the problem, clearing the cache may help you fix the problem. Here are the steps to clear the app cache:

  • Go to Settings
  • Select ‘App and notifications’
  • Tap App info
  • Scroll through the apps and select Whatsapp
  • Select ‘Storage & Cache’
  • Then select the Clear cache option


Update the app

There are times when a bug prevents the app from working properly, causing your device to not notify you of WhatsApp voice and video calls. The best way to fix the problem is to manually update WhatsApp to the latest version available. Follow these steps to upgrade the app:

  • Go to the Google Play Store
  • Visit the WhatsApp info page to check if it is up to date.
  • Tap the Update button (if available) to install the latest version of the app


Change background data settings

WhatsApp needs 24×7 access to your device’s cellular data or Wi-Fi connection to provide users with quick notifications of text messages and calls in real time. If a WhatsApp call doesn’t ring when your device is locked, make sure the app is accessing your device’s internet connection in the background. Follow these steps to confirm the same:

  • Launch WhatsApp app info page
  • Choose ‘Mobile data and Wi-Fi’.
  • Make sure Background data is enabled.
  • You can enable the ‘Unlimited data usage’ option to give WhatsApp unlimited data access (even if Data Saver is enabled on your device).


Turn off Android battery saver

Another reason for this problem is the Android Battery Saver feature. To extend battery life, Battery Saver (battery optimization on some devices) may cause your device to block WhatsApp call notifications. Turn off the battery saver and check if WhatsApp calls now ring when your device is locked. The battery saver option is usually also available in the notification tray, if it isn’t there then follow these steps to disable it:

  • Go to the Settings menu
  • Select the Battery . option
  • Tap Battery Saver
  • Select Turn off now


Update Google Play Services

Google Play services plays an important role in the proper functioning of the apps and other services like location services, push notifications, etc. Updating Google Play services can also help in solving the WhatsApp Call notification issue. Here are the steps to update Google Play Services:

  • Go to the Settings menu
  • Choose ‘Apps & Notifications’
  • Tap App info to reveal all apps on your device
  • Scroll through the list of applications and select ‘Google Play Services’.
  • Select the Advanced drop-down button.
  • Choose App details under the shopping area
  • This will redirect you to the “Google Play Services” listing in the Play Store
  • Tap the update button to get the latest version of the software on your device


Reinstall the app

Uninstalling and reinstalling WhatsApp from the device is another troubleshooting solution worth trying. To do this, follow the steps below:

  • Go to Play Store
  • Launch WhatsApp info page
  • Tap the Uninstall button to remove the app and its data from your device.
  • Reinstall the app
  • Set up your account and check if the calls alert you when the device is locked


Update the Android version of your device

If all the above troubleshooting methods are not getting WhatsApp call notifications on your device, try updating your device’s operating system to the latest version. To do this, follow these steps:

  • Go to the Settings menu
  • Select the option System
  • Tap Software Update
  • Check if an Android update is available
  • Install the update on your device

If the WhatsApp call notification worked fine before installing the new update and you are experiencing this issue after the version update, then you should consider downgrading to the latest version of the app.


Top response

This article has covered all the possible options (except the suggestion to buy a new phone and then see if it works), but it doesn’t mention what could be the possible cause of the problem mentioned in the headline


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